At Superforlife, we want you to be 100% satisfied with your purchase. Our return policy is in accordance with the European Consumer Rights Directive (Directive 2011/83/EU).
1. Right of withdrawal – 30-day cooling-off period
You have the right to withdraw from the agreement within 30 calendar days after receipt of your order, without giving any reason. This exceeds the statutory minimum period of 14 days required by Directive 2011/83/EU.
The cooling-off period starts on the day after you, or a third party designated by you who is not the carrier, has received the product. In the case of partial deliveries, it starts the day after you have received the last product or the last partial delivery.
2. How do I exercise my right of withdrawal?
- Notify your withdrawal: Send an unambiguous statement to info@superforlife.eu with your order number, name, and the product you wish to return. You can also use the model form below.
- Receive confirmation: We will confirm your withdrawal without delay by email and send you the return address and instructions.
- Return the product: Send the product back within 14 days after your declaration of withdrawal in the original packaging (if reasonably possible), with all accessories and attachments.
- Refund: We will refund the purchase amount including standard shipping costs within 14 days after receipt of the returned product (or proof of return).
Model withdrawal form
To: Superforlife, Hopfenstraße 8, Munich, 80335, info@superforlife.eu.
I/We (*) hereby inform you that I/we (*) revoke our agreement regarding the sale of the following products (*):
- Ordered on () / received on ():
- Name(s) of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only for paper form):
- Date:
(*) Strike through which is not applicable.
3. Conditions for return
- The product may only be unpacked and inspected as would be permitted in a physical store.
- The product must be in its original condition, with all accessories and attachments.
- Original packaging is preferred but not required for exercising the right of withdrawal.
- You are only liable for diminished value resulting from use that goes beyond what is necessary to establish the nature, characteristics, and functioning of the product.
4. Return costs
The direct costs of returning the product are at your expense, unless:
- The product was delivered defective or damaged.
- The product does not match the description or order.
- We have delivered the wrong product.
In the above cases, we will bear the return costs.
5. Refund
- Refunds will be processed within 14 days of receipt of the returned product.
- We will use the same payment method you used to pay, unless you agree to a different method.
- The refund is free of charge for you.
- The full purchase amount, including standard shipping costs, will be refunded.
- If you chose a more expensive shipping method than the standard one, the extra costs will not be reimbursed.
6. Exceptions to the right of withdrawal
In accordance with Article 16 of Directive 2011/83/EU, the right of withdrawal is excluded for:
- Sealed audio/video recordings and computer software whose seal has been broken.
- Products that spoil quickly or have a limited shelf life.
- Sealed products that cannot be returned for hygienic reasons and whose seal has been broken.
- Products that have been irrevocably mixed with other products after delivery.
7. Defective Products
Have you received a defective product? Contact us immediately via info@superforlife.eu. You have the right to free repair, replacement, or (partial) refund in accordance with the legal warranty (Directive (EU) 2019/771). See also our Warranty Page.
8. Dispute Resolution
Can’t resolve it with us? You can submit your dispute to the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/
Questions?
Feel free to contact us if you have any questions about our return policy.