By law, a product must conform to the contract (“conformity”). This means that the product must correspond to the description, the expectations you could reasonably have based on the offer, and must be suitable for normal use. The statutory warranty applies for at least 2 years after delivery, as per Directive (EU) 2019/771. The exact duration depends on the type of product and the price – you may expect a product to last as reasonably expected.
Reversal of the Burden of Proof
In accordance with Directive (EU) 2019/771 (Article 11 paragraph 1), if a defect manifests itself within 1 year after delivery, it is presumed that the product is non-conforming, unless Superforlife proves otherwise. This protects you as a consumer in the event of defects occurring shortly after purchase.
What Does the Warranty Cover?
- Manufacturing defects and material defects
- Defects occurring during normal use
- Products that do not meet the product description or specifications
- Products that do not offer the quality and performance that you could reasonably expect
What Is Not Covered by the Warranty?
- Damage caused by improper use, incorrect installation, or failure to follow operating instructions
- Normal wear and tear (e.g., battery degradation after prolonged use)
- Damage caused by external factors: water (unless waterproof), falls, lightning, power surges, etc.
- Unauthorized repairs or modifications by third parties
- Cosmetic damage that does not affect functionality
Your Rights Regarding a Non-Conforming Product
In accordance with Directive (EU) 2019/771, regarding a non-conforming product, you are entitled to the following remedies, in this order:
Repair or Replacement:
In the first instance, you are entitled to free repair or replacement of the product, at your choice, unless either is impossible or disproportionately expensive compared to the other option.
Price Reduction:
If repair or replacement is not possible or successful, you are entitled to a proportional price reduction.
Resolution of the Contract:
In the event of serious defects or when repair/replacement cannot be achieved within a reasonable timeframe and without serious inconvenience, you are entitled to a full refund. Repair or replacement will take place within a reasonable timeframe and without serious inconvenience to you. The costs of repair or replacement (including shipping, labor, and material costs) will be borne by Superforlife.
Submit Warranty Claim
- Contact us via info@superforlife.eu with your order number and a description of the problem.
- If possible, attach photos or videos of the defect.
- We will assess your claim and contact you within 2 working days with a proposal.
- Depending on the situation, the product will be repaired, replaced, or the purchase amount will be (partially) refunded free of charge.
- Shipping costs for returning defective products are covered by Superforlife.
Manufacturer’s Warranty
In addition to the statutory warranty, a product may have an additional manufacturer’s warranty from the manufacturer. This warranty is separate from the statutory warranty and does not limit your statutory rights. The terms of the manufacturer’s warranty are stated with the relevant product or in the accompanying documentation.
Relationship to the Right of Withdrawal
Your warranty rights are separate from your right of withdrawal. The right of withdrawal (30-day cooling-off period) applies regardless of whether the product is defective. The warranty applies to defects that occur after the cooling-off period or that you discover later.
Dispute Resolution
Are you unable to resolve a warranty issue with us? You can submit your dispute to the European platform for online dispute resolution: https://ec.europa.eu/consumers/odr/ (Directive (EU) 2019/771)
Questions?
Please feel free to contact us if you have any questions about the warranty.